Worried about a parent's care? Protect them first.

If you are worried about a parent or loved one’s care, their immediate safety comes first. Get emergency help when it is needed. Then write down what you observed, preserve records and communications, and ask for a straight explanation of what a Delaware neglect case review may involve.

Talk with Murphy & Landon or call 302-472-8100. You can ask questions before deciding what to do next.

What should I do if I am worried about neglect?

If there is an immediate medical or safety concern, seek emergency assistance. For non-emergency concerns, keep a factual record: dates, what you saw, who you spoke with, and any response you received. Follow the facility’s complaint process if it is appropriate to the situation, but do not treat a facility complaint as a substitute for getting independent advice about your options.

What should I document?

Document observable concerns without trying to diagnose them. Notes, photographs where appropriate, medication or care concerns you can describe factually, communications with staff, care plans, bills, and a timeline can all help establish what needs to be reviewed. Keep copies of messages and ask for records in writing when possible.

Is making a report the same as talking to a lawyer?

No. A report or facility complaint can address an immediate concern and create a record. A lawyer’s review is different: it looks at the available facts, injury, care, and possible next steps for your family. One does not replace the other.

What will a lawyer need to evaluate a claim?

We will want to understand the resident’s care, what changed, the providers or facility involved, the injury or loss, and the records or communications that may be available. You do not need to arrive with a complete file. The purpose of a first call is to clarify what matters and whether Murphy & Landon may be able to help.

Concerns involving abuse

Any concern that a resident has been abused should be treated seriously and with care. Protect the person first and preserve information. Murphy & Landon can discuss whether the situation falls within the services we handle; a conversation is not a guarantee of a case.

Related questions about care and injury

For concerns involving medical providers or treatment, see our medical malpractice guide. If the injury has created major care needs or changed daily life, see our serious injuries guide.

What happens when I call?

You can describe the concern in plain language, ask what information would be useful, and understand the next step before making any decision. Contact Murphy & Landon when you are ready.